Frozen Items Shipment Disclaimer

At 1212 Afrocaribbean, we take great care in packaging and dispatching all frozen food items to preserve their quality and freshness. However, by placing an order that includes frozen products, you agree to the following terms:

• Dispatch Timing: Frozen items are only dispatched early in the week (Monday to Thursday before 10 AM) to reduce the risk of weekend transit delays.
• Packaging: Frozen goods are insulated and packed with care, but we do not use dry ice or refrigerated transport. As such, slight thawing may occur during delivery, especially in warm weather or due to courier delays.
• Delivery Commitment: Please ensure someone is available to receive the delivery. We cannot be held liable for spoilage due to missed deliveries, delays caused by incorrect addresses, or rescheduled delivery requests.
• Acceptance of Risk: By purchasing frozen items, you accept that some thawing may occur in transit and that 1212 Afrocaribbean will not be responsible for changes in product texture or quality resulting from delays beyond our control.
• Refunds: We do not offer refunds for frozen products that arrive thawed unless they are spoiled or damaged upon arrival and reported within 24 hours of delivery, with photographic evidence provided.