TERMS AND CONDITIONS

Welcome to 1212 Afro-Caribbean! We are delighted to have you here. We are committed to delivering exceptional services and products catering to your Afro-Caribbean grocery needs. By using our platform, you agree to the terms and conditions outlined below. Please take a moment to review them carefully.

1. Acceptance of Terms

This website is operated by 1212Afrocaribbean, offering a wide range of quality products and services, including Afro-Caribbean groceries, fresh produce, and household essentials. Using our website confirms that you have read, understood, and accepted these Terms.
If you disagree with these Terms, please do not use our website.

2. Definitions

“We”, Us”, Our: Refers to 1212 Afro-Caribbean

You or Your: Refers to our valued customers, users, or visitors of our website and services.

3. Who Can Use Our Website 

To use our website and services, you must be at least 18 years old or have the involvement of a parent or a guardian. By using our website, you confirm that you meet these requirements.

4. Your Role as a Customer

As a customer, you agree to provide accurate and complete information when placing your order. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5.  Products, Pricing, and Weight

Product Descriptions:
We strive to ensure that all product descriptions, images, and prices are accurate. However, occasional errors may occur. Product images are for illustration purposes only. Products include all items available for sale, such as Afro-Caribbean groceries, fresh produce, and household essentials.

Pricing:
All prices are shown in British Pounds Sterling (GBP) and include VAT where applicable. Prices are subject to change without prior notice. Shipping and handling charges are calculated separately at checkout.

Weight and Shipping Costs:

• Shipping costs are calculated based on the Total Weight of your order at checkout.
• The Total Weight includes both the content and its packaging.
• For bulky but lightweight items, we may apply volumetric weight according to industry standards.

The final shipping cost is automatically calculated at checkout based on weight and logistics requirements.

6. Orders and Payment

Order Acceptance:
Placing an order establishes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Payment:
We accept various payment methods, including major credit/debit cards and other secure online payment options. By completing payment, you confirm that you are authorised to use the selected payment method.

7. Shipping, Delivery, and Collection

Shipping Areas:
We deliver to all valid UK postcodes.

Delivery Times:
We aim to dispatch orders promptly, with delivery typically within 1–4 working days. Delivery times are estimates and may vary due to factors beyond our control.

Click and Collect:

• You may collect your order from our store at 43 Mansfield Road, Nottingham, United Kingdom.
• Please call ahead to confirm that your order is ready for collection.
• Collection must be made during business hours.

8. Returns, Refunds, and Cancellations

Refund Policy:
Approved refunds are processed within 3–7 working days to your original payment method.

Cancellation Policy:
You may cancel your order before it is dispatched.
To cancel, please contact our customer service team promptly. Once an order has been shipped, it cannot be cancelled, and the returns process must be followed.

Damaged or Incorrect Items:
If you receive a damaged or incorrect product, notify us within 48 hours of delivery to arrange a replacement or refund.

9. Privacy and Data Security

Privacy Policy:
We value your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

Data Security:
All transactions are securely processed. We do not store full card details.

10. Intellectual Property

All website content, including text, graphics, logos, and images, is the property of 1212Afrocaribbean and is protected under copyright laws.
Reproduction or redistribution of any content without our written permission is prohibited.

11. Limitation of Liability

We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our store or the purchase of our products.

12. Changes to Terms and Services

We reserve the right to update or modify these Terms at any time without prior notice. Changes take immediate effect once posted on our website.
We may also update, suspend, or discontinue parts of our store (including product availability) as needed.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions or concerns regarding these Terms or any aspect of our store, please contact us at:

 43 Mansfield Road, Nottingham, United Kingdom

 Email:
 Phone: