Returns, Refunds, and Cancellations

Refund Policy:
Approved refunds are processed within 3–7 working days to your original payment method.

Cancellation Policy:
You may cancel your order before it is dispatched.
To cancel, please contact our customer service team promptly. Once an order has been shipped, it cannot be cancelled, and the returns process must be followed.

Damaged or Incorrect Items:
If you receive a damaged or incorrect product, notify us within 48 hours of delivery to arrange a replacement or refund.

8. Contact Us

If you have any concerns or require further assistance, don’t hesitate to reach out:

Email:

Phone: +

Thank you for choosing 1212Afrocaribbean. We’re here to support you every step of the way!

Delivery Areas

We currently offer delivery across the United Kingdom. Please ensure your address is accurate before completing your order to avoid delays

Weekend Delivery (Nottingham Only)

We offer Saturday and Sunday delivery exclusively within Nottingham.

Orders must be placed before 12:00 PM Friday to be eligible.

UK-Wide Next Day Delivery

Orders placed before 10:00 AM (Monday - Thursday) will be dispatched the same day for next working day delivery.

Orders placed after 10:00 AM on Thursday will be dispatched the following Monday.

Click & Collect

Prefer to collect in person? You can collect your order from our store:

📍 43 Mansfield Road, Nottingham, NG1 [postcode]

📞 Please call ahead before coming to confirm your order is ready.

At 1212 Afro-Caribbean Food, we are committed to delivering quality, freshness, and a shopping experience that feels like home wherever you are. Explore our range of African and Caribbean groceries, from everyday essentials to hard-to-find favourites, and enjoy convenience while shopping.